PRIVACY POLICY

This part sets out the policy of WissenX Technologies Private Limited (“WissenX”) with regard to the personal information of a User of the official WissenX website: www.wissenx.com (“Website”). By using the Website and providing his personal information, a User consents to the terms of the WissenX online privacy policy and to the processing of such personal information for the purposes explained in this policy. By accepting this Privacy Policy and the Terms and Conditions, together with any changes thereto, a User expressly consents to WissenX’s collection, storage, use and disclosure of his personal information as described herein. If a User does not agree to any part of this Privacy Policy, then WissenX cannot provide its platform or Services to him, and the User should stop accessing the Website and deactivate his Account.

Definitions

"User" shall mean any person who uses this Website and shall include (i) a person who is registered as a user of the Website; (ii) a person who is registered on the Website to transact or avail of any consultancy service through the Website; (iii) a person who registered as a Mentor on the Website.

“Services” shall mean the Services provided by WissenX of an online platform that connects Users, who wish to find and engage with Mentors, who form a pool of experts for their advice, opinions, experiences and counsel.

“Associate” shall mean such entities that provide joint services with WissenX, including related entities such as their parent company, any subsidiary or affiliate company and their employees, as well as banks. service/ facility providers, third party companies and individuals that WissenX engages to provide the Services (including technology services, data analysis, verification of User’s identification, assistance with fraud prevention and risk assessment, customer service, facilitation of payments or reimbursements to Users). Such Associates may be located anywhere in the world.

“Terms” shall mean the Terms and Conditions applicable to all Users, which can be found on the Website.

The terms used in this Privacy Policy without definition have the meanings assigned to them in the Terms on the Website. For the avoidance of doubt, all capitalized terms not specifically defined herein, are as defined in the Terms.

User Information

When a User enters into a transaction on the Website or avails of a Service, then it is likely that WissenX records shall contain any of the following information about the User: - his name, mobile phone number, location and e mail address; - information provided by a User with regard to the Services availed of by him or any other Users or Mentors with whom he has interacted; - information from a User’s interaction with WissenX such as demographic, geographic and navigation data, User’s interests, computer and connection information and the like; - additional information sought by WissenX or WissenX Associates and obtained from a User or third parties when conducting checks such as authenticity checks. A Mentor shall also be required to provide additional information such as his profile, experience, photograph, city of residence, employment history, geographical area and expertise, payment preferences and other relevant details. By choosing to provide his personal information or use the Website or the Services, a User consents to the transfer and storage of the above information on WissenX/ Associate servers.

Further, it is possible that banks/ payment gateway facility providers may store some financial information of User as may be statutorily required of them. WissenX has no control or authority over any such information stored by such parties.

WissenX takes precautions to protect a User’s information. When a User submits sensitive information via the Website, that information is submitted directly to the bank/ payment gateway facility provider which protects such sensitive information by encryption. WissenX does not itself either collect or store financial information at present, but may begin to do so at a later date.

Use of User information

WissenX respects the privacy of its Users and is committed to protect such privacy as detailed herein. A User’s information is used to improve the Services, tailor content to Users’ preferences and for advertising. In addition, a User may encounter “cookies” or other similar devices on a web page. These are data collection devices to help analyse the web flow and measure promotional effectiveness. “Cookies” are small files placed on a Users’ hard drive that assist WissenX in providing services to its Users and giving a User information targeted to his interests. There are two types of cookies used on the Website, namely "persistent cookies" and "session cookies". Most cookies are session cookies, meaning that they are automatically deleted from a User’s hard drive at the end of a session, while persistent cookies will remain on a User’s device after he close his browser, and can be used again the next time he accesses the Website. A User is always free to decline a cookie if his browser permits.  But please note that some parts of the platform may not work as intended or may not work at all without cookies.

A User may also encounter a cookie placed by a third party. WissenX may allow an Associate or an advertiser to place cookies on a User’s device. Such Associates use cookies and other tracking technologies to analyse data or deliver targeted advertisements. WissenX does not control the use of such cookies placed by third parties. When a User utilises the Website or sends emails or other data, information or communications to WissenX or any of the Mentors/ other Users listed on thereon, the User agrees and understands that such information and data may be communicated through third party services controlled by Associate/s through electronic records and a User consents to receive communications via electronic records from such Associate/s periodically.

This Privacy Policy does not cover any third-party sites to which WissenX provides links on the Website, nor does it cover advertisers. Such parties may have their own privacy policies and/ or terms and conditions of use. WissenX provides third party advertisements and only links to third party sites through the Website, but does not provide any User information to these third-party sites or advertisers. WissenX clarifies that sites that are operated by third parties are not under the control of or affiliated to WissenX. WissenX is not liable and does not represent anything regarding the privacy practices and policies adopted by third party sites and their owners/ operators. Also, WissenX is not in a position to control or guarantee the accuracy, integrity or quality of the information, data, text, software, graphics, videos, messages or other relevant materials available on third-party sites. Providing of the third-party links on the Website does not imply or convey any endorsement by WissenX in any manner of the contents of such sites.

Upon registration with WissenX, a User agrees that he shall be contacted on his e mail address, (or, in certain circumstances, on his mobile phone), for authentication of a transaction or from time to time about updating his content to provide features which WissenX believes may benefit him or for the purpose of receiving promotional messages. A User’s information shall remain with WissenX and its Associates. Further, a limited amount of this information will be available to an advertiser who may use this information to send the User marketing communications. Please note that even if a User chooses to opt-out of receiving targeted advertising, he may still receive advertising on or about the Website – it just will not be tailored to his interests.

The Website may include certain social media features, such as the ‘Facebook Like’ button and widgets such as the ‘Share this button’ or interactive mini-programs that run on the Website. On using these features, the IP address of the User may be collected depending on the page that is being visited and the Website may set appropriate cookies to enable the feature to function properly. The social media features and widgets are either hosted by a third party or hosted directly on the Website. The interactions of Users with these features are governed by the privacy policy of that company providing it.

WissenX may transfer, store, use and process a User’s information, including any personal information, to countries outside of the European Economic Area including the United States. Please note that laws vary from jurisdiction to jurisdiction, and so the privacy laws applicable to the places where a User’s information is transferred to or stored, used or processed in, may be different from the privacy laws applicable to the place where he is resident.

Disclosure of a User’s information

WissenX does not sell or rent User information with a third party outside of WissenX/ its Associates, other than as necessary to fulfil the purpose of the Website and to perform its Services. WissenX has strict guidelines with respect to unauthorized access to information provided by User.

A User’s personal information may be disclosed as follows: 

1. Parts of his profile page that contain some personal information may be displayed in other parts of the Website to other Users for marketing purposes or to the extent necessary to operate and manage the Services.

2. A Mentor’s Listing will always include some minimum information such as his profile, listing description, calendar availability, photograph and the ratings and reviews. His Listing may also include other information such as number of page views. Parts of his listing page may be displayed in other parts of the Website for marketing purposes.

3. The Website allows a Mentor’s public profile and listing pages to be included in search engines, in which case his public profile and listing pages will be indexed by search engines and may be published as search results. This option is enabled by default. If a User changes his settings or the information on his listing pages, third-party search engines may not update their databases quickly or at all. WissenX does not control the practices of third-party search engines, and they may use caches containing outdated information, including any information indexed by the search engine before the information/ settings are changed.

4. When a User submits a request to book an appointment, his full name, photograph, location (name of town) and basic profile will become visible to the Mentor. Confidential information such as address, phone number, email address will not be visible.

5. When a User’s request to book an appointment is accepted by the Mentor or when a Mentor accepts a User’s request to book an appointment with him, WissenX will disclose some of the User’s personal information to the Mentor/User. However, billing and payout information will never be shared with another User.

6. After an appointment, WissenX will ask the User to rate and review the appointment with the Mentor. If a User chooses to provide a review, the review may be made public on the Website. WissenX will also ask the Mentor for feedback on the User, which WissenX shall maintain as its own records.

7. A User may link his account on a third party social networking site to his Account. The publication and display of information that a User provides to WissenX through this linkage is subject to his settings and authorizations on the Website and the third party site. When he creates this linkage: 

  • some of the information a User provides may be published on the Account profile;
  • his activities on the Website may be displayed to other Users or users of that third party site;
  • other Users may be able to see any other groups that a User has in common with them as listed on his linked social networking site(s); and
  • the information a User provides to WissenX may be stored, processed and transmitted for fraud prevention and risk assessment purposes.

8. WissenX may distribute parts of the Website, (including any non-personal User information), for display on sites operated by Associates.

9. WissenX may allow their Associates to use and process a User’s information in the same way and to the same extent that WissenX is permitted to, under this Privacy Policy. These Associates shall then comply with the same obligations of WissenX under this Privacy Policy.

10. WissenX may also engage Associates, to provide their services to whom it may be necessary to provide access to User information, for the limited purpose of allowing them to provide their services. WissenX will ensure that such Associates have contractual obligations to protect User information and to not use it for unrelated purposes.

11. For any jurisdiction in which WissenX facilitates the collection and remittance of taxes as described in the "Taxes" section of the Terms of Service, a User expressly grants WissenX permission, without further notice, to store, transfer and disclose data and other information relating to him or to his transactions, appointments, including, but not limited to, personally identifiable information such as User's name, listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received by Mentors from Users, or allegedly due, contact information and similar information, to the relevant Tax Authority.

12. A User acknowledges, consents and agrees that WissenX may access, preserve and disclose their Account information and content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (a) respond to claims against WissenX; (b) to comply with any legal/ regulatory process; (c) to enforce and administer agreements with Users, such as the Terms; (d) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes; or (e) to protect the rights, property or personal safety of WissenX, its Users or members of the public. WissenX will use commercially reasonable efforts to notify Users about law enforcement requests for their data unless: 

  • providing notice is prohibited by the legal process itself, by court order received, or by applicable law; or
  • based on information supplied by law enforcement, WissenX, in their sole discretion, believe: (a) that providing notice could create a risk of injury or death to an individual or group of individuals, (b) that the case involves potential harm to minors, or (c) that harm or fraud could be directed to WissenX, its Users, the Website, or Services.

13. WissenX reserves the right to disclose any and all User information, including default in any payments or misuse of the Services, to any court of competent jurisdiction, quasi judicial/ regulatory authority, law enforcement agency, relevant wing of the Central Government or State Government, User’s employer, credit reference agency, financial institution or any Associate.

14. WissenX may also publish, disclose and use general and non-personal information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

Advertising and Associate services

The content and advertisements on the Website are provided as part of the Service. A User understands that advertising plays an important role in the provision of this Service and that WissenX may, from time to time, send to Users, promotional emails/SMS about services offered by WissenX and their advertisers.

By using the Website, a User consents that WissenX, in its sole discretion, may, either directly or through any Associate, review, scan, analyse, and store a User’s communications, whether done manually or through automated means. WissenX uses third-party advertisers to put up advertisements on the Website. These advertisers may use information (excluding name, address, email address or telephone number) about a User’s visits to this and other websites in order to provide information about goods and services which might interest him. WissenX shall not sell or rent a User’s personal information to third parties for their marketing purposes without his explicit consent.

Information security

The Website includes links to other websites. Such websites are governed by their respective privacy policies, which are beyond WissenX's control. Once a User leaves the WissenX/ Associate servers, use of any information provided by the User is governed by the privacy policy of the operator of the site which the User is visiting. That policy may differ from this WissenX policy. All information gathered on the Website is securely stored and access to such information is strictly limited based on need-to-know basis. However, as effective as the security measures are, no security system is impenetrable. So, WissenX cannot guarantee the absolute security of all transmissions on the Website or of personal Information stored by them.

User must keep Account details, including password confidential at all times, and should not reveal the same to any third parties. User must take appropriate security measures to prevent unauthorized access to his Account (including logging out from his Account at the end of each session), and User must notify WissenX immediately if his Account becomes accessible to any unauthorized person. User is solely responsible for maintaining the confidentiality of his Account information, and all activities that occur under his Account(s).

The User is aware of all security risks, including possible third party interception of any of his transactions on the internet and the content of his transactions becoming known to third parties. The User agrees and undertakes that he shall not hold WissenX/ Associates liable therefore in any way. The use and storage of any information, including without limitation, the transaction activity and any other information available on the User’s internet access device or computer or mobile phone is at his own risk and responsibility. The User furthermore acknowledges and accepts that WissenX/ Associate may not encrypt all content or communications from and to their website/s.

Notwithstanding anything contained herein, WissenX shall not be liable for any loss, damage or misuse of User information due to a Force Majeure event. A “Force Majeure event” for the purposes of this Privacy Policy shall mean any event that is beyond the reasonable control of WissenX, and shall include, without limitation, sabotage, fir, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage devices, computer viruses, breach of security and encryption, or any other cause beyond the control of WissenX.

Updation/ deletion of User Information

A User may review, update, correct or delete the personal Information in his Account. If a User would like to correct his information or cancel his Account entirely, he can do so by logging in to his Account. Please also note that any reviews, forum postings and similar materials posted by a User may continue to be publicly available on the Website in association with his name, even after his Account is cancelled.

General

A User agrees not to access the Websites by any means other than through the interface that is provided by WissenX for use in accessing the same. Any unauthorized access to the Website is a breach of the Terms and a violation of the law.

Any content that maybe restricted or banned by a government order, will be withdrawn during the pendency of that order.

If WissenX undertakes or is involved in any merger, acquisition, reorganization, sale of assets or bankruptcy or insolvency event, then they may sell, transfer or share some or all of their assets, including Users’ information. In this event, WissenX will notify Users before any personal information is transferred and becomes subject to a different privacy policy.

WissenX is the sole and absolute owner of all and whatsoever intellectual property rights in the trade mark “WissenX” and the design in respect thereof and will be entitled to take any legal action against any person invading and/or encroaching upon the said rights.

Any issues over the collection, storage or handling of User information will be governed by this Privacy Policy and the Terms. Any disputes with regard to any matter arising from or connected to this Privacy Policy or any User information shall be submitted to the exclusive jurisdiction of the Courts in Mauritius and the laws of Mauritius shall govern the same.

WissenX may amend this Privacy Policy at any time and without prior notice, by posting the amended terms on this site.

If a User has any questions he may write to WissenX online or he may write to WissenX Customer Support at support@wissenx.com.